Order, Shipping, and Return Policy

Simply add your goodies to your virtual shopping basket, click on Checkout, fill in the required details and choose your preferred method of payment, we'll take care of the rest.

After your order has been completed, you'll receive a confirmation email from us with all the order details. We will also notify you as soon as your order has left our sacred halls.

All that's left for you to do now is sit back in joyous anticipation.

Looking at your letterbox? Dwelling on the door mat? We understand. Waiting for your items can leave you sweaty, breathless, and wanting more.

If you’re not sure what delivery method you selected, you can check your order confirmation email as it has everything you need to know.

If your order seems to be lost or has missed its delivery date, please get in touch with our friendly customer service team - hello@goodiyou.com

GooDIYou is proud to offer free shipping

No matter where you live. Every day, we ensuring that we provide the very highest levels of responsiveness to you at all times.

Tracking numbers sent by email after a short processing period.

Processing and shipping time estimates do not account for holidays or non-business days. Kindly note that free shipping is applied to any order.

Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Processing time 1 - 4 days.

If you choose free shipping (default), your order will be delivered within 9-18 business days after it leaves our warehouse.

Or you can also choose Express shipping with an extra fee, your order will be delivered around a week earlier after it leaves our warehouse. Stadard or Express  shipping fee is not refundable.

We do not guarantee arrival dates for International packages due to many factors out of our control including but not limited to weather/natural disaster, delays in custom clearance, and/or delays on the courier's end.

Once your order is shipped out, there is nothing much we can do to amend the shipping address. If you have entered an incorrect address, you will need to get in contact with the residence of the address you had originally provided to receive your package. If this address does not exist, insufficient, or undeliverable, it will be hold temporarily by the shipping carrier and eventually discarded if not claimed in time. While the tracking online might say the package returned to sender, it was in most cases being hold at some processing station of the shipping carrier (not in our hands). Those packages will be discarded by the carrier if not claimed in a timely manner.

If you notice an incorrect shipping address, please email hello@goodiyou.com with your order details immediately. We will do our best to help resolve it with the shipping carrier. There is no guarantee and may occur extra charge for the change of address.

It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect or undeliverable address.

In addition to the shipping costs, you will be responsible for paying the amount of Customs Duties & Taxes (for customs clearance). We must declare all items at their full price and cannot change this amount to lower custom fees.

Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item(s) being shipped. These fees are mandatory government taxes and are not collected by us. Shipping carriers may prepaid Tax and Duties to customs for package clearance and later collect from recipient.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes us to import the goods on his behalf. Further, the consignee/buyer agrees that GooDIYou may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).

Customers shall be responsible for Duty and Tax. Customers shall be responsible for customs clearance. Customers shall be held responsible for shipment pricing/charges due to shipment abandonment, rejection, undeliverable or return caused by custom's clearance process.

Kindly email us at hello@goodiyou.com ,so we can get started on the return process. We'd love to hear your feedback too.

Returns are accepted within 30 calendar days from the delivery date for any reason(unless otherwise noted on the product page). Just email hello@goodiyou.com with your order details and we’ll send you the return instructions. We also accept exchange within 30 calendar days from the delivery date.

Returned items for exchange or refund should be new and ready for resale. It must be unused and in the original packaging, including tags, booklets, and labels. Items must not be worn, altered or damaged. Returned items not in original condition for reasons that are not our error, are subject to a restocking fee being deducted from your refund. Returned or exchanged items must be received by us within 30 calendar days of return/exchange notice.